Elaine Mak

Elaine is an accomplished serial C-suite change maker with a 20-year track record in modernizing organizations for sustainable growth across technology, hospitality, education, and healthcare sectors. As a pivotal C-Suite strategic partner, Elaine leverages cutting-edge technologies and transformative products. Her people-first approach ensures strategies advance business goals while nurturing the workforce and promoting diversity, equity, and inclusion.

Elaine’s leadership philosophy centers on systemic cultural change starting with individual transformation. She envisions a future where bridges of possibility, justice, and equity replace barriers like generational wealth, trauma, economic immobility, and bias. Elaine is committed to ensuring access to education, community, technology, financial literacy, and independence.

Elaine’s achievements include driving a growth target of $150M through disruptive strategies, expanded its global operations to enhance its international presence, and doubled workforce productivity while cutting operational costs by 50%. She consistently optimized YOY revenue growth in line with the core mission and maintained a 98% satisfaction rate in leadership trust and communication during significant changes. The company also balanced gender representation in executive leadership, achieving up to 55% female representation, and increased employee Net Promoter Score (eNPS) by over 64 points through empathetic and inclusive cultural initiatives.

Proprietary Methodologies and Innovative Approaches:

  • From Perks to Performance: Positioning people on par with business pillars like revenue. and tech.
  • The Mak Effect™: People-first, ethics-driven change starting with leadership transformation.
  • We X Be: Tying values and behavior to organizational programs, processes and systems.
  • WEAVE (We Accelerate Through Values & Excellence): Integrating values and behaviors into performance standards.

A first-generation Chinese American, Elaine is a Creator, Agitator, Activator, and Manifestor. Beyond her professional life, she is a dedicated partner, daughter, sister, aunt, mentor, and mom. Her passion for fostering equity and blending diverse experiences for successful outcomes reflects her approach to leadership.

Elaine’s thought leadership has earned her accolades including the distinction of being named one of the Top 25 innovators by Business Insiders, Female Thought Leader of the Year by the Stevie Awards, Top Big Innovator by Business Intelligence, and her organizational change initiative, From Perks to Performance™, won 10 BPTW accolades including Fast Company Best Workplaces for Innovators.

Elaine Mak sets the standard for leadership in complex environments, fostering innovative strategies that ensure both business success and a thriving corporate culture.